MCFARLAN+STRATEGIC+GRID


 * MC FARLAN STRATEGIC GRID **
 * LOW HIGH **
 * **IMPACT ON THE BUSINESS ENVIRONMENT ** || **SUPPORT ** || **TURNAROUND ** ||
 * ^  || Office automation systems

Employee management systems

Enterprise Payroll Systems || Geographic Information systems Emergency Medical dispatch system ||
 * ^  || **FACTORY ** || **STRATEGIC ** ||
 * ^  || Supply chain management

Real time systems

Enterprise resource planning systems

Insurance processing systems || <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Customer relationship management <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Expert systems ( intelligent systems) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Wireless Health Monitoring System ||
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">HIGH **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The system is not critical for the success of organization but is important to increase the productivity of the hospital by managing the employees to bring up their best performances. The system will monitor all medical staff can be monitored on the time taken to perform their activities that is the exact time spent by each employee on each task and this will help boost their performance since the system is capable of evaluating them.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Employee management system **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">This system can improve the business performance as it will enhance the automation of the payroll systems of a company. With the help of payroll systems, the hospital will be able to view, edit employee timesheets, and print reports the employee work hours and work done during any period of time this will help them to get payroll statistics of their organization.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Enterprise Payroll systems **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">These systems are being used in the business to improve the decision making process for the managers and other business professionals for instance data mining systems which help with statistical analysis and enable the business to predict data. For the hospital expert systems are used in diagnosis of diseases and other predictions involving the patients’ health. <span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">O’brien and Marakas (2006) noted the influence of information technology in the fast-changing business world as many companies are using information technology today to develop a cross functional enterprise system to improve their businesses by enabling efficient sharing of information resources. These systems facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The biggest challenge of most businesses today is not getting new customers but retaining them. The same applies to the hospital as it is important to find, attract, and win new patients, nurture, and maintaining relationship with the existing patients. This is critical for the success of the hospital as the patients are the main resource to the organization. Through customer relationship management systems the hospital can <span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">organize, automate, and coordinate business processes that involve <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">marketing, customer service, and technical support. The ultimate benefits of implementing this system include <span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">reducing the costs of marketing and provide better and quality services to the patients.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Expert systems intelligent systems **
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Enterprise resource planning systems **
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Customer relationship management system **

Allianz.com (2011) acknowledges Malaysia for being fortunate to have a very comprehensive range of healthcare services as a result of having a committed government to provide high-quality healthcare. However there are still some problems example during transferring of patients from a specific health centre to a more general hospital incurs some inconveniences on the part of the patient and the family, and also adds a cost to the healthcare system and for that reason many people opt to be insured. Therefore using insurance processing system is a strategic decision as the patients will be relieved from such problems of inconveniences. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">This system will manage the flow of information and materials in the hospital. The automated supply chain will support the hospital processes in receiving of medical supplies like drugs, and other medical equipment and inventory, making sure the hospital does not run out o stock as the supplies are important and should be available all the time to enable them to provide efficient services at all times. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Real time means data is processed immediately after the transaction occurs. These systems play an important role in supporting the operations of the business. According to O’brien and Marakas (2006) such systems capture and process the transactions immediately to provide customers with superior services. The hospital use this system to add value to the services provided to the patients example online billing and inquiry processing and this will help to differentiate themselves against competitors.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Insurance processing systems **
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Supply chain management **
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Real time systems **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The system is critical to sustain the current dispatching system by introducing a priority emergency delivery system. The system is expected to solve dispatching errors and improve the efficiency and response time of the emergency teams by making the resources available.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Priority Emergency Medical dispatch system **

<span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">This system has not been used by the hospital but could be a turning point for the hospital as it <span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">uses hardware, software, and data for capturing, analyzing, and displaying information pertaining to a certain geographical area. The system will help the hospital to determine and understand the data which will depict diseases patterns, and trends in the form of charts and reports and maps.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Geographic Information systems **